Frequently Asked Questions
Everything you need to know about illuminating your home.
What is the typical shipping timeframe for lighting fixtures?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, depending on your location and the size of the fixture.
Do you offer professional installation services?
While we do not provide direct installation, all our products come with detailed instruction manuals. We highly recommend hiring a licensed electrician for all hardwired ceiling and wall fixtures.
What is your return policy for fragile items?
We offer a 30-day return policy. If your item arrives damaged or broken, please contact our support team within 48 hours of delivery with photos to receive a free replacement.
Are your light bulbs included with the fixtures?
Unless otherwise specified in the product description, bulbs are sold separately. We offer a wide range of energy-efficient LED bulbs compatible with all our lamp holders.
Do your products come with a warranty?
Yes, all Light House fixtures come with a 2-year limited warranty covering manufacturing defects and electrical components under normal residential use.
How do I know if a light is compatible with my dimmer switch?
Most of our LED-integrated fixtures and pendant lights are dimmable. Please check the 'Specifications' section on the product page to ensure compatibility with your specific dimmer type.